@ARTICLE{impact2009,
     Title={Impact of Commitment, Trust and Satisfaction on Behavioral and Attitudinal Loyalty Scale Development and Validation},
     Author={Kaur, Harsandaldeep; Soch, Harmeen and Sabharwal, Nidhi},
     Journal={Business Analyst},
     Volume={3},
     Number={2},
     Pages={77-98},
     Publisher={},
     Year={2009}
}