@ARTICLE{effectiveness2018,
     Title={Effectiveness of Training and Soft Skills for Enhancing the Performance of Banking Employees},
     Author={Kaur, Davinder and Batra Roopali},
     Journal={Prabandhan: Indian Journal of Management},
     Volume={11},
     Number={9},
     Pages={38-49},
     Publisher={ICMA},
     Year={2018}
}