@INPROCEEDINGS{moderating2016,
     Title={Moderating Role of Incentives on the Relationship Between Customer Characteristics and Customer Engagement Behaviour},
     Author={Soch, Harmeen and Kaushik, Priyanka },
     BookTitle={2nd International Conference on Latest Innovations in Science, Engineering and Management},
     Address={Goa, India, India},
     Pages={39-47},
     DOI={},
     Publisher={},
     Month={2016},
     Year={2016}
}