@INPROCEEDINGS{moderating2017,
     Title={Moderating Role of Engagement on the Relationship between Negatively-Valenced Word of Mouth and Loyalty},
     Author={Soch, Harmeen and Kaushik, Priyanka },
     BookTitle={Global Conference on Business and Finance},
     Address={Las Vegas, USA, },
     Pages={235-242},
     DOI={},
     Publisher={},
     Month={2017},
     Year={2017}
}